How to prevent email bouncing issues?

  • Profile Image
    shorelinesports
    Asked on September 28, 2017 at 09:07 PM

    I am now having to check for the bounce list 4-5 times daily because I keep getting bounced. I have been in charge of this company for more than 20 years, and I have never experienced anything like this. It makes it virtually impossible to know if I am getting all the sports registrations because I keep getting bounced. Please help me understand how to fix this.



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

  • Profile Image
    BDAVID
    Answered on September 28, 2017 at 09:20 PM

    It could be that one of the notifications landed in your spam folder, please check it, and if you find any JotForm notification there, mark it as NOT SPAM. In addition to this, please whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses