- tmainAsked on September 28, 2017 at 09:17 PM
I am currently using Free Version.
Tried upgrading to Bronze.
Chose Card payment method etc clicked on 'Continue and received the following message:
Upgrading to JotForm Bronze Plan
Your card was declined.
To update your billing details please click the button below
I did not get a chance to enter card details, yet I automatically received the decline message.
- JotForm SupportKevin_GAnswered on September 28, 2017 at 09:48 PM
I would recommend you to follow this guide and make sure you're selecting credit card as payment method: https://www.jotform.com/help/331-How-to-Upgrade-My-Account
Also, in case you're still experiencing the issue, please provide us a screenshot about the error message you're getting, this guide will help you doing so: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.