DropBox integration: Unable to integrate

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    solon
    Asked on September 29, 2017 at 12:24 AM

    Always until now I trusted that the submissions would be in my Dropbox.

    Until today. I saw a submission in the email that you sent me but not in my Dropbox. Is this going to be the standard now or it just happened?

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    liyam
    Answered on September 29, 2017 at 01:52 AM

    We apologize for this inconvenience, solon.

    This is not a standard and this does not happen usually unless something was or went wrong with the integration such as expired tokens, or deleted API keys on the account. Has there been subsequent submissions which went through to your Dropbox? If not, can you check or do tests if the next coming submissions continue to fail syncing the submissions? It would also be great if you can share with us information on the matter such as the form and the certain submission which failed to sync so we can further look what may have possibly happened.

    Thanks.


  • Profile Image
    Solon
    Answered on September 29, 2017 at 02:08 AM

    I send a form to myself and failed to go to my Dropbox again.

    Please help because all our automated system stops right there. We cannot effort this.

    Thank you

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    liyam
    Answered on September 29, 2017 at 02:26 AM

    I'm suspecting that this may be due to an expired token with your dropbox, or removed app in your Dropbox account (there had been a recent change with Dropbox). Can you reintegrate your form with Dropbox and see if the problem persists?

    Thanks.

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    solon
    Answered on September 29, 2017 at 02:42 AM

    How do I reintegrate my form with Dropbox?

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    liyam
    Answered on September 29, 2017 at 03:11 AM

    You will need to edit your form and go to SETTINGS > INTEGRATIONS > Dropbox

    Next, click on Dropbox to open the window and remove the integration.

    Once the integration is removed, click on Dropbox again and run the integration once more and proceed with the process on integrating the form with Dropbox.

    If you have questions, please let us know.

  • Profile Image
    solon
    Answered on September 29, 2017 at 03:39 AM

    Dropbox cannot authenticate through Joform, while i logged out from Dropbox and used my credentials to connect to it without any problem. I tried Dropbox without any problem. 

    I think the problem lays with jotform. None of my forms sends data to Dropbox.

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    Nik_C
    Answered on September 29, 2017 at 04:10 AM

    We're aware of the issue and our backend team is working on it.

    We'll inform you through this thread once the issue is resolved.

    Thank you for your patience.

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    Rose
    Answered on September 29, 2017 at 10:18 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Could you please check it again and do let us know if the problem still persist on your end?

    Thank you in advance for your understanding and cooperation. 

  • Profile Image
    solon
    Answered on September 29, 2017 at 10:50 AM

    It is working for the uploaded files (a jpg and an mp3)  but it needs also the form results in a pdf

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    Nik_C
    Answered on September 29, 2017 at 11:27 AM

    Could you please double check since when I tested the DropBox integration uploaded file together with the Submission PDF were showing in the folder?

    Please let us know if the issue persists.

    Thank you!

  • Profile Image
    solon
    Answered on September 29, 2017 at 11:43 AM
    It is working but i am not getting the form results in PDF but only the
    Uploaded files. I used to get a PDF with the form results and the
    uploaded files (a jpg and an mp3).
    Thank you
    Solon of LonelyOakradio.com
    ...
  • Profile Image
    Nik_C
    Answered on September 29, 2017 at 12:01 PM

    We're sorry for this inconvenience. 

    I understand the issue you're having.

    I cloned your form and did a test submission, the PDF and uploaded file are showing:

    Could you please try to re-integrate your form with DropBox?

    Please let us know if the issue persists.

    Thank you!

  • Profile Image
    solon
    Answered on September 29, 2017 at 12:35 PM

    Thank you very much