What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with my submit button....

    Asked by conniptionPRINTS on September 04, 2012 at 12:08 PM

    I have a customer that just sent me this-

    I contiue to try and submit the application online and when i hit your submit button it asks me to please wait and it never goes any further.
    Page URL:

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    Answered by conniptionPRINTS on September 04, 2012 at 12:41 PM

    I got the test form from Jot!  Thanks!  I guess it may be customer error or we had the editor open at the time she hit submit!? 

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    Answered by conniptionPRINTS on September 04, 2012 at 12:54 PM

    she tried again and said || have tried several times and it greys the box and says please wait.

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    JotForm Support

    Answered by NeilVicente on September 04, 2012 at 01:01 PM

    Your form contains an upload field. The submit button will change to "Please wait..." while the upload process is ongoing.

    If her connection is slow, and the file she's uploading is big, it will take a considerable amount of time before the upload is finished.