Upgraded my account

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    lacybella
    Asked on September 04, 2012 at 12:14 PM

    Hello, i upgraded my account, because we got a new credit card, so when you went to charge us it came back declinded.

     

    I upgraded the account yesterday, I got confirmation emails, and it was debited from my account. But I just got an email today saying that my account has be disabled.

     

    Can you please confirm that my account is NOT disabled?

     

    Username: lacybella

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    NeilVicente
    Answered on September 04, 2012 at 12:19 PM

    Something went wrong in the upgrade process for your account.

    I went ahead and corrected it so your account should be good to go.

    Let us know if there's anything else you need help with.

    Thanks!