What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded my account

    Asked by lacybella on September 04, 2012 at 12:14 PM

    Hello, i upgraded my account, because we got a new credit card, so when you went to charge us it came back declinded.


    I upgraded the account yesterday, I got confirmation emails, and it was debited from my account. But I just got an email today saying that my account has be disabled.


    Can you please confirm that my account is NOT disabled?


    Username: lacybella

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    JotForm Support

    Answered by NeilVicente on September 04, 2012 at 12:19 PM

    Something went wrong in the upgrade process for your account.

    I went ahead and corrected it so your account should be good to go.

    Let us know if there's anything else you need help with.