What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Free to Paid Uprgade

    Asked by Monique on September 04, 2012 at 12:26 PM

    A colleague is currently using the free service and has been successful in creating several forms. We are interested in upgrading to the premium subscription; is there a way to do this and keep the forms we've already created but change the username and password? The current username is: vtxmnr@gmail.com. Thanks in advance for your guidance. 

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    Answered by ItalyTech on September 04, 2012 at 12:42 PM

    Hi and thanks for contacting us. You can upgrade your account in any moment without losing any forms. Your account will be upgraded to the new status immediatly and you will increase your limits without losing any data. To upgrade your account please visit this link choose your plan and click on UPGRADE button. Now fill in required fields (full name, email, credit card info, etc) and confirm payment. Your account will be updated immediatly. To see changes please logout and login again with your account. Hope this helps. Alessandro