Drop box not linking

  • scholarskills
    Asked on September 29, 2017 at 2:53 PM

    Trying to link drop box to your program but it will not authenticate and only a blank screen comes up when I'm using and only a blank screen comes up when I'm using Safari so that pop-up is not disabled but nothing shows up in the screen using the wrong browser?

  • aubreybourke
    Replied on September 29, 2017 at 3:16 PM

    We were facing issues with Dropbox integration earlier today. But as far as I know it has been fixed and should be fully working now. 

    I just setup a test and I can authenticate fine:

    Drop box not linking Image 1 Screenshot 40

    It seems to be working normally:

    Drop box not linking Image 2 Screenshot 51

    Submission and uploaded files are present in dropbox:

    Drop box not linking Image 3 Screenshot 62

     

    1. From what you are saying I would guess its a problem with your browser. You could try emptying the cache, deleting all your cookies too. 

    2. Can you try another browser?

    3. If you are having authentication issues, it could very well be possible that the username/password you are supplying isn't correct.