- rachel784Asked on September 29, 2017 at 05:15 PM
We have the completed form emailed to us with the notification of a new submission. How do I get the header and footer of the form to be included in the notification pdf?
- JotForm SupportJim_RAnswered on September 29, 2017 at 06:12 PM
Hey Rachel, to include the Header Field and the Text Field at the bottom of your form, go to your Submissions Page > click the GEAR icon > then tick the SHOW HEADERS AND TEXTS checkbox.
Complete guide: How-to-Show-Headers-and-Text-in-the-PDF
- rachel784Answered on October 02, 2017 at 11:37 AM
We do have that option selected, but it does not come through in the PDF that is emailed to us after a completed submission.
Any other suggestions?
- JotForm SupportKevin_GAnswered on October 02, 2017 at 12:28 PM
I would recommend you to reset the PDF report, this will override any changes you've made on your PDF report. This can be done to by going to the submissions page, clicking on the PDF button and the customize PDF option:
Once there click on the reset option placed on the right side of the toolbar:
I hope this helps.
- JotForm SupportNik_CAnswered on October 02, 2017 at 01:20 PM
I tested this issue and I used your form (cloned version), but I wasn't able to replicate this issue. The headers and Text fields are showing in the PDF:
But, when the form is Encrypted the data will not go through like that.
Did you try removing the Encryption and testing your form then?
- rachel784Answered on October 02, 2017 at 01:40 PM
Yes, they do show up fine in the PDF when I'm in the submissions page. They don't show up in the submission that gets emailed to us. Check out the image:
- JotForm SupportKevin_GAnswered on October 02, 2017 at 01:49 PM
Please note that the "show headers and text" option will display the plain text on the PDF report only, but on emails the text will need to be manually added.
Alternatively, you may use the "Short Scrollable Terms" since it allows to include the text in the submissions so you receive it via emails as well: https://widgets.jotform.com/widget/short_scrollable_terms
You may also use the "Narrative Fields" widget to display your text, it also allows to include the text with the submission.
This guide will help you adding the widgets to your form: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form
I hope this helps.
- JotForm SupportKevin_GAnswered on October 02, 2017 at 02:27 PM
Since your last concern is not related to the original one asked on this thread, I've moved it to a different one in order to avoid confusion.
We will assist you as soon as possible here: https://www.jotform.com/answers/1263056
- strykersspAnswered on October 12, 2017 at 07:56 AM
Hi, I am experiencing the same thing, in the past 10 days, my PDF's have lost headers or the font has been changing size and location erratically? Is there a bug atm?
- JotForm SupportKevin_GAnswered on October 12, 2017 at 09:29 AM
Apologies for the inconveniences.
I can see you have already opened your own thread and provided more details here: https://www.jotform.com/answers/1271419
We will assist you there as soon as possible.