How can I include the Header field and Text field in the PDF?

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    rachel784
    Asked on September 29, 2017 at 05:15 PM

    Hello,

    We have the completed form emailed to us with the notification of a new submission. How do  I get the header and footer of the form to be included in the notification pdf?


    Thanks,

    Rachel

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    Jim_R
    Answered on September 29, 2017 at 06:12 PM

    Hey Rachel, to include the Header Field and the Text Field at the bottom of your form, go to your Submissions Page > click the GEAR icon > then tick the SHOW HEADERS AND TEXTS checkbox.

    Complete guide: How-to-Show-Headers-and-Text-in-the-PDF 

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    rachel784
    Answered on October 02, 2017 at 11:37 AM

    We do have that option selected, but it does not come through in the PDF that is emailed to us after a completed submission.


    Any other suggestions?

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    Kevin_G
    Answered on October 02, 2017 at 12:28 PM

    I would recommend you to reset the PDF report, this will override any changes you've made on your PDF report. This can be done to by going to the submissions page, clicking on the PDF button and the customize PDF option:

    Once there click on the reset option placed on the right side of the toolbar: 

    I hope this helps. 

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    Nik_C
    Answered on October 02, 2017 at 01:20 PM

    I tested this issue and I used your form (cloned version), but I wasn't able to replicate this issue. The headers and Text fields are showing in the PDF:

    But, when the form is Encrypted the data will not go through like that.

    Did you try removing the Encryption and testing your form then?

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    rachel784
    Answered on October 02, 2017 at 01:40 PM

    Yes, they do show up fine in the PDF when I'm in the submissions page. They don't show up in the submission that gets emailed to us. Check out the image:

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    Kevin_G
    Answered on October 02, 2017 at 01:49 PM

    Please note that the "show headers and text" option will display the plain text on the PDF report only, but on emails the text will need to be manually added. 

    Alternatively, you may use the "Short Scrollable Terms" since it allows to include the text in the submissions so you receive it via emails as well: https://widgets.jotform.com/widget/short_scrollable_terms 

    You may also use the "Narrative Fields" widget to display your text, it also allows to include the text with the submission. 

    https://widgets.jotform.com/app/narrative_fields

    This guide will help you adding the widgets to your form: https://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form 

    I hope this helps. 

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    rachel784
    Answered on October 02, 2017 at 02:02 PM

    I manually added the text in the settings preferences for the email responder. It showed up in the test email perfectly (see below), but did not appear when i did a test submission. what else might you mean by "adding the text manually?"
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    Kevin_G
    Answered on October 02, 2017 at 02:27 PM

    Since your last concern is not related to the original one asked on this thread, I've moved it to a different one in order to avoid confusion. 

    We will assist you as soon as possible here: https://www.jotform.com/answers/1263056 


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    strykerssp
    Answered on October 12, 2017 at 07:56 AM

    Hi, I am experiencing the same thing, in the past 10 days, my PDF's have lost headers or the font has been changing size and location erratically? Is there a bug atm?

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    Kevin_G
    Answered on October 12, 2017 at 09:29 AM

    @strykerssp, 

    Apologies for the inconveniences. 

    I can see you have already  opened your own thread and provided more details here: https://www.jotform.com/answers/1271419 

    We will assist you there as soon as possible.