Changes to a form not showing when published

  • wendyluvslee
    Asked on September 29, 2017 at 6:57 PM

    I have made changes to one of my forms and saved the changes. However, when I preview the form or look at the way it appears to the client, there are some of my changes missing. Please advise. I have included an example, where there is a question about medications but the field I added to list them is gone when I preview the form.

    Jotform Thread 1261719 Screenshot
  • Mike
    Replied on September 29, 2017 at 8:41 PM

    I have cleared your form caches. Please kindly re-check the form and let us know if the issue still persists.

  • wendyluvslee
    Replied on September 29, 2017 at 8:56 PM

    Thanks, Mike. However, I'm still not able to keep my changes.

  • John_Benson
    Replied on September 29, 2017 at 11:18 PM

    Are you referring to this field?

    Changes to a form not showing when published Image 1 Screenshot 30

    If yes, there's a show or hide condition that when you choose the "Yes" option, it will show the "Please list medication..." field. 

    Here's my screen capture of your form:

    Changes to a form not showing when published Image 2 Screenshot 41

    I hope this information helps. If you're referring to a different form field, please let us know. Thank you.

  • wendyluvslee
    Replied on October 1, 2017 at 5:43 PM
    Got it, thank you!
    ...