- nrdadminAsked on September 29, 2017 at 07:18 PM
We have a Square payment for our party deposit which requires the user to put $25 down. However, there is a way to submit without paying the required deposit.
If you get to the last page of the form, hit submit WITHOUT filling the credit card information out, the form gives you an error message saying that the credit card information is needed. At that point, you can deselect the payment option and submit the form without putting a deposit down.
How can I make it so the customer can't deselect that?
- JotForm SupportMikeAnswered on September 29, 2017 at 08:59 PM
Thank you for contacting us.
I have forwarded a bug report ticket to our developers.
However, it should be still possible to prevent submissions without payments by switching the Square field to the Required mode.
- nrdadminAnswered on September 29, 2017 at 09:33 PM
Thank you. I have it as "required" under the payment settings, but not the properties. It seems to have fixed it.
- JotForm SupportJanAnswered on September 29, 2017 at 11:51 PM
Thank you for updating us.
My colleague Mike already escalated this issue to our developers. We will let you know via this thread once an update is available.