Can I make JotForm to be a ticketing Software

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    EaaAdmin
    Asked on September 30, 2017 at 09:56 AM

    I love using Jotform. This is a great product. Are you working on or do you already have any type of Help Desk interface in the backend? You have what needs to be done in the front end to create the ticket which is basically a form. Are there plans to create a business product for help desk tickets? 

    As an example. We are a youth sports organization. We have marketing, registration, reporting, treasury, maintenance and scheduling as some of our departments. I will assign tasks to this departments and also users within those departments. I would then need to track the status of their task as well.

    Any plans or integrations already available that I can consider.

  • Profile Image
    liyam
    Answered on September 30, 2017 at 11:28 AM

    It would be possible to make use of the form as a ticketing system.

    You can make use of the submission ID, which is by default to the form submissions, as your ticketing ID (Although the string of numbers is quite long), or you can add a Unique ID widget as your ticketing ID, which I think would be better since you can control the numeric incrementing and format.

    You can check this guide to know how to add a unique ID widget: https://www.jotform.com/help/79-How-to-Add-Custom-Unique-IDs-to-your-Form-Submissions

    You may also edit your submissions in order to have them update its status. Here is a guide to on how to edit submissions: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    If you have questions, please let us know.