I am trying to pay my subscription but it says Change Credit Card instead of Paypal

  • swamptromp
    Asked on October 1, 2017 at 10:14 AM

    I am trying to pay for my subscription but when I go to my billing page the button says Change Credit Card. My credit card is current in PayPal .

     I need to send in the payment but cannot access a way to do it.

     Username: Swamptromp

    Company name :Central Florida Metal Detecting Club

    Jotform Thread 1262239 Screenshot
  • swamptromp
    Replied on October 1, 2017 at 10:16 AM

    I am trying to pay my subscription but it says Change Credit Card instead of Paypal Image 1 Screenshot 20

  • Welvin Support Team Lead
    Replied on October 1, 2017 at 10:51 AM

    The button is for Credit Card Payments, but you can see that you are paying by PayPal. We're sorry if that's somewhat confusing. Anyways, I set your account back to the free plan. You should be able to upgrade again. 

    Your forms will continue to work during this process.

    Let us know if you have questions.