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Andrew WalkerAsked on October 1, 2017 at 10:30 AM
I created a Jotform. It works perfectly on my laptop. However, on my mobile phone and tablet, the drop down menu options do not function, in either portrait or landscape view.
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SabbirReplied on October 1, 2017 at 10:35 AM
Can you please provide us your form link which has the issue of drop down menu on mobile and tablet?
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Andrew WalkerReplied on October 1, 2017 at 11:43 AMhttps://form.myjotform.com/72645607337562
The dropdown fields are:
Type of Property
Type of Residence
Regards,
Andrew
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MikeReplied on October 1, 2017 at 1:08 PM
Do you use the form by its direct link or embedded version?
I am unable to reproduce the issue when I access the form by its link.
The dropdowns seem to be fine on Android and iOS devices.
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walkertorqueReplied on October 1, 2017 at 1:43 PMAccess by direct link.
Just those 2 fields – ‘Type of Property’ and ‘Type of Residence’.
The various drop-down menu options to not appear.
Regards,
Andrew
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MikeReplied on October 1, 2017 at 2:04 PM
We have checked your form from different devices and locations but were not able to reproduce the issue.
This is what I see when I click on the 'Type of Property' dropdown.
I would like to suggest checking the form using different devices, browsers, and internet service providers if possible.
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walkertorqueReplied on October 1, 2017 at 2:43 PMThank you,
May just be my devices then.
I’ll check with others.
Kind regards,
- Andrew
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