My form is not working properly on my mobile and tablet

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    Andrew Walker
    Asked on October 01, 2017 at 10:30 AM

    I created a Jotform. It works perfectly on my laptop. However, on my mobile phone and tablet, the drop down menu options do not function, in either portrait or landscape view.



    This is a re-post of a comment on Deprecated: How to make mobile friendly forms on JotForm

  • Profile Image
    Sabbir
    Answered on October 01, 2017 at 10:35 AM

    Can you please provide us your form link which has the issue of drop down menu on mobile and tablet?

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    Andrew Walker
    Answered on October 01, 2017 at 11:43 AM
    https://form.myjotform.com/72645607337562
    The dropdown fields are:
    Type of Property
    Type of Residence
    Regards,
    Andrew
    ...
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    Mike
    Answered on October 01, 2017 at 01:08 PM

    Do you use the form by its direct link or embedded version?

    I am unable to reproduce the issue when I access the form by its link.

    The dropdowns seem to be fine on Android and iOS devices.

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    walkertorque
    Answered on October 01, 2017 at 01:43 PM
    Access by direct link.
    Just those 2 fields – ‘Type of Property’ and ‘Type of Residence’.
    The various drop-down menu options to not appear.
    Regards,
    Andrew
    ...
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    Mike
    Answered on October 01, 2017 at 02:04 PM

    We have checked your form from different devices and locations but were not able to reproduce the issue.

    This is what I see when I click on the 'Type of Property' dropdown.

    I would like to suggest checking the form using different devices, browsers, and internet service providers if possible.

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    walkertorque
    Answered on October 01, 2017 at 02:43 PM
    Thank you,
    May just be my devices then.
    I’ll check with others.
    Kind regards,
    - Andrew
    ...