Form submissions... 1496 of 1000 used all of a sudden?

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    RocaLabs
    Asked on September 04, 2012 at 02:53 PM

    Hi,

    We are all of a sudden getting notifications, that we are getting close to our limit of 1000 submissions (1496 submitted out of a 1000?) ... We've hardly had a 100 submissions.

    Please, have a look at what is going on... earlier today, one of our forms stopped submitting and we were told to clone it. What is going on with our account?

     

    Thanks.
    Fahad

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    NeilVicente
    Answered on September 04, 2012 at 03:14 PM

    Fahad,

    The problem is caused by a known bug which we are currently trying to fix.

    It may take up to a day before it is ultimately rectified, but to make sure your forms experience no downtime, I have reset your account's submission counter.

    Please accept our apologies for any inconveniences caused by this issue.

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    RocaLabs
    Answered on September 04, 2012 at 03:20 PM

    Thanks Neil :)

    Much appreciated...