- mecsysAsked on September 04, 2012 at 02:54 PM
I just received an email indicating that my free account is over the 100 per month quota, but trying to figure out how you came to that:
1. if since 9/1, then it's only be 4 or 5
2. if since 8/4 (one month ago) it's only been 50 or so.
in any case, it's no where near 100.
we received a notice like this once before, and i took your word for it, and we paid $9.95 per month for well over a year, even though we only hit that 100 limit once during that time. then i thought to ask about it, and we were converted back to a free account.
Can you indicate when the month starts, and provide some accounting that there have really been 100 emails during that time, because based on the number we've received, it's not even close.
Your email: sent to firstname.lastname@example.org:
You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 100 submissions per month.
Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
Thanks for using JotForm,
- jeanettebmzAnswered on September 04, 2012 at 03:14 PM
Please accept my sincere apologies for the inconveniences caused by this issue . We are ver aware of them and it will take up to a day to get fixed .
I have already reset the counter and reactivated your account, so you don't need to upgrade if you don't need it.