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Dr mohamed abdelrazikAsked on October 2, 2017 at 4:03 AM
Hello,
i am Dr ,Mohamed abdelrazik assistant professor of surgery i am using your great jotforms since long time with differnt ways paid and free with my other accounts
My problem :
I made a form two days ago to help in approving the research committee in my university and i embed it in our official website as a trail till we pay for the jotform subscription but today unfortunately it was disappeared and the account (mahraga7@hotmail.com) was suspended
please re open my account
thank you
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SabbirReplied on October 2, 2017 at 4:19 AM
I checked your account and found that one of your forms is asking user's password and since this is not comply with our terms of use, you account has been suspended.
If you want your account to be active again, you need to allow us to remove that sensitive form field from your form.
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MAHRAGA7Replied on October 2, 2017 at 5:43 AM
Thank you very much for your nice and fast reply
please remove the sensitive fields in that form and get me my account back thank you very much
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SabbirReplied on October 2, 2017 at 6:08 AM
As per your instruction, I have removed the password field from your form and reactivated your account.
Please check and let us know if you have any further query.