Why are my previous records missing?

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    Asked on October 02, 2017 at 04:59 AM

    my credit card was missing , thats why make it late payment.

    but after i renew tat plan, my previous data was missing, can help track back, i hvnt save those file, is very important to me.

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    Answered on October 02, 2017 at 09:22 AM

    When your account was downgraded to the Free plan your oldest submissions were removed because The Total Submission limit for the Free accounts is 500 submissions. 

    I restored the submission that were removed from your account. You now have 941 submissions on your account. 

    Let us know if you need further assistance.