Please cancel my subscription but retain the form and submissions

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    Asked on October 02, 2017 at 09:46 AM


    I would like to cancel my account, however would like to still be able to access the form submissions.  The websites that housed these accounts are no longer viable.

    Please let me know if canceling will also erase my data.

    Thank you,

    Gail Yamauchi

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    Answered on October 02, 2017 at 11:04 AM

    As per checking your account (gryamauchi), it is currently on our Premium Plan. Premium Plan is our old pricing plan which is equivalent to our new pricing Bronze Plan. If you cancel your account, the old pricing plan will not be able anymore. Please also note that once you cancel your account your account will be on Free Plan. Free Plan has 500 total submission storage limit.

    Currently, your account has 1,126 total submissions stored to your account.

    If your account will be on Free Plan, then you will need to delete some of your forms submission to free up your submission storage. You can back your submissions by downloading it. You can download the submission via pdf, xls, or csv. You can check this guide for more information: How to Download Form Submissions as Excel/CSV/PDF.