Why is my account downgraded to Free?

  • Profile Image
    shopbelfast
    Asked on October 02, 2017 at 11:30 AM

    Hi, I have upgrade to bronze but am still listed as a free site?

  • Profile Image
    Kiran
    Answered on October 02, 2017 at 12:28 PM

    We are sorry for the inconvenience this may have caused. It looks like there is a technical glitch with updating the subscription on your account. I have checked our accounts and see that the payment has been received by our payment processor. I have now updated the account with Bronze status. 

    You may manage the account subscription by using the link below:

    https://sites.fastspring.com/interlogy/order/s/INT171002-7868-13704S

    Please check and let us know if you need any further assistance. We will be happy to help.