- rock33mikeAsked on October 02, 2017 at 12:36 PM
When I use the form I can only order one item? Once I click the next item the first item is removed from the order....this does not allow me to build an order.Page URL:
- JotForm SupportBDAVIDAnswered on October 02, 2017 at 12:51 PM
We apologize for the inconvenience, the payment form is not calculation correctly:
I will report this to our back-end team. You will be notified via this thread when the issue gets fixed.
- rock33mikeAnswered on October 04, 2017 at 09:31 AM
Any updates on a fix? I can't use the form if it's not working correctly....we want to take it live on Monday.
- JotForm SupportKevin_GAnswered on October 04, 2017 at 11:26 AM
Unfortunately, we have not received any update so far.
However, I have just tested your form https://form.jotform.us/72684700884162 and I can see the price is updating:
Ma you please test your form and let us know if you're seeing the same?
May be that there was an update that fixed the issue, I also cleared your forms cache and would recommend you to use incognito mode, this way you avoid to see a cached version of your form.
I will also ask for updates to the assigned developer, we will let you know via this thread as soon as we get some news for this.
- rock33mikeAnswered on October 04, 2017 at 10:55 PM
It's still not working for me....I'm not sure why but its not working.
Can you please advise...I really need to get this rolled out on Monday. thanks
- JotForm SupportcandyAnswered on October 05, 2017 at 03:31 AM
As far as I check the bug, it seems to be resolved by our developer.
Besides, your form named "Piedmont Spirit Wear Order Form" seems to be deleted. Still, I have cloned it in order to test it on my side. I have seen that you have a purchase order on your form in order to sell t-shorts.
As far as I test many scenarios in the form, the payment total seems to be calculated correctly as you can see the example screenshot below:
Everything is working as expected. Please test again and tell us if you see any issue.
- rock33mikeAnswered on October 05, 2017 at 06:19 AM
It's still not working on my side? If I click on a second item it removes the first item.
Can you share the form that you cloned or that you are using? I've tried everything and I've spent a fair amount of time creating the form and do not want to give up on JotForm but I may have to move to 123contactform if I can't get it to work.
- JotForm SupportcandyAnswered on October 05, 2017 at 07:52 AM
Please find the following form that I have cloned from your account and seen that working well: https://form.jotform.com/72771322323955
Besides, I have cloned your form named "New Piedmont Spirit Wear" on my side in order to test it. I have seen that you have disabled "Users can select multiple products" option in the payment gateway while creating it. This is the reason why .."you click on a second item it removes the first item", as you said. This is not an error, this is a preference. Please change that preference as you can see the steps below:
1. Open payment settings and click on the gear icon.
2. Enable "Users Can Select Multiple Products" option as seen below:
I hope this helps.
For detailed information regarding payment forms, you can check the following guides:
Please let us know if you have other concerns.