Invitation Emails Limit: Every time I send my form via Email it says "Oops you have reached your limit"

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    awel3
    Asked on October 02, 2017 at 06:36 PM

    Hi There

    I cant send my form via the email link, my counters are fine and do not reach any kind of limits yet... Not even close to.


    but every time I try and send my form via the email link it says 'Oops you have reached your limit' and I cant send


    Can you fix this ASAP please its been 24 hours now since I have been able to send anything via email address, I have tried EVERY hour.


    Extremely Frustrating!!!

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    John_Benson
    Answered on October 02, 2017 at 10:50 PM

    You can only send up to 20 emails per hour. That's the reason why you're getting the "Oops you have reached your limit" message.

    You can try sending the form link using your email client. Please check this guide on how to find the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Let us know if you need further assistance. Thank you.

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    awel3
    Answered on October 03, 2017 at 01:34 AM
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    candy
    Answered on October 03, 2017 at 03:46 AM

    We're sorry for the inconvenience you have.

    I have checked your account and configurations belong to your form named "Hypoxi Elsternwick Feedback Form". I have seen that "Oops.. Reached your limits!" error as seen below:

    I have checked your email history logs and indeed, you have reached your limits as seen below:

    As I have checked detailed on the emails in ISO 8601 - YMD format, you have sent 20 emails starting from 1 Oct 2017 - 19:55:56 to 2 Oct 2017 - 20:09:59. This is the reason why you have reached your limits. 

    Please wait 24 hours in order to send new emails. You can send new emails today 3 Oct 2017 after 20:09:59.

    Thank you.

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    awel3
    Answered on October 03, 2017 at 05:56 PM

    HI

    ITS STILL NOT WORKING!???

    CAN YOU ADVISE PLEASE?

     

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    Mike
    Answered on October 03, 2017 at 07:59 PM

    I have escalated the issue to our developers.

    We will get back to you when we have any updates.

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    gizem
    Answered on October 06, 2017 at 09:10 AM

    I have tested the issue. I was able to send the email as you can see below:



    The issue seems to be resolved. Can you check and let us know if you have any problems again? Thank you for your understanding.