How to stop the billing?

  • Profile Image
    stridersg
    Asked on October 03, 2017 at 12:58 AM

    Hi there, 


    I would like to stop the billing cycle as I won't be using jotform for the next few months as we I do not have any upcoming events. How do I go through the process? 


    Thanks 

  • Profile Image
    candy
    Answered on October 03, 2017 at 03:27 AM

    As far as I checked your account, I have seen that the downgrade is already scheduled on 2017-11-04.

    However, I have seen that you need to stop payments immediately. So that, I have downgraded your account to Free plan and refunded your last payment back as you have paid today (Oct 3, 2017)

    Thank you very much for using JotForm. 

  • Profile Image
    stridersg
    Answered on October 03, 2017 at 03:43 AM
    Thank you so much for doing that. Much appreciated for doing this.
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