date picker widget with Trello: integration error in creating card with mismatched format

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    CMRI
    Asked on October 03, 2017 at 02:55 AM

    My form is coming up with an error saying there was a "Trello Integration Error when creating card" when it is submitted.

    Oops!
    Trello Integration Error when creating card!
    ERROR

    Is there an issue with how I mapped the fields? see attached.

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    Nik_C
    Answered on October 03, 2017 at 04:03 AM

    I cloned your form and tested the Trello integration but I wasn't able to replicate this issue, the card was created properly on the Trello board.

    Could you please share the console report when the error occurs, here is how:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    That will probably give us a better idea of what is going on.

    Thank you!

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    CMRI
    Answered on October 03, 2017 at 04:37 AM

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    Nik_C
    Answered on October 03, 2017 at 04:55 AM

    Thank you for additional information. 

    I checked your form but I didn't notice anything wrong there with the integration. 

    Did this integration worked for you at any point?

    Also, did you try to re-integrate?

    If the issue persists it could be related to Trello and how the cards are created there and lists in the cards .

    We'll wait for your response.

    Thank you!


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    CMRI
    Answered on October 03, 2017 at 05:35 AM

    Yes the integration has worked. I am just trying to match another field. I have just troubleshooted myself and I can see that the Error Message comes up when I add that I want to match DUE DATE.

    Due Date - Deadline (see attached for what I am trying to map)

    Although even this worked earlier today? When I remove Due Date, the form works fine. Coudl there be an issue specifically with Due Date?

    Just tried re-integrating and the issue is not resolved.

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    liyam
    Answered on October 03, 2017 at 09:24 AM

    I believe this is the same issue with the one which I have opened a ticket earlier. 

    The problem lies where the date field is set to d/m/y, which trello reads as m/d/y. So when the day field on your form is above 12, the problem happens.

    Example:
    13/10/2017 will return an error with Trello simply because there are only 12 months in a year.

    As the ticket has been escalated on this thread (https://www.jotform.com/answers/1263347), my recommendation is either change your date format to m/d/y for the meantime, until the ticket gets resolved.

    If you have other questions, please let us know.

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    CMRI
    Answered on October 03, 2017 at 08:42 PM

    You are correct. I changed the format and it works fine. The only issue is that no one in Australia uses that date format. So I will need it to be able to work with d/m/y.

    Do you have any idea when this might be resolved?

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    liyam
    Answered on October 03, 2017 at 10:28 PM

    Unfortunately, I cannot say when this matter can be fixed. So far, it has been assigned to a developer and pending an update. I'll give the developer assigned a tap and we will let you know once we do get any information.

    Thanks for your patience.