How to disable the autorenewal?

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    hexolorg
    Asked on October 03, 2017 at 12:30 PM
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    John_Benson
    Answered on October 03, 2017 at 01:06 PM

    Hi, 

    Are you referring to disable the auto-renewal of your Bronze subscription? If yes, the only way you can stop your subscription is by downgrading your account back to the free account. To do that, please follow this guide: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    If you're referring to a different issue, please provide more details so we can assist you properly.