Form Support
 

Submissions Page: Auto Hide Empty Fields cannot be unchecked

  • Profile Image
    ppretti
    Asked on October 03, 2017 at 03:05 PM

    The auto hide empty fields in some of my forms cannot be unchecked. I unchecked the option then refresh the page, it keeps on getting checked. I cleared my browser cache, I cleared forms cache but still nothing.

    Forms affected, some others are already resolved through chat;

    http://www.jotform.us/form/72016330324139 

     

    http://www.jotform.us/form/72014490624147 

    http://www.jotform.us/form/72084292224150 

    http://www.jotform.us/form/72056423124144 

    http://www.jotform.us/form/72056423124144 

    http://www.jotform.us/form/60896990443166 

    http://www.jotform.us/form/61654595536163 

    http://www.jotform.us/form/62426130221137 

    http://www.jotform.us/form/62566635458164 

  • Profile Image
    Welvin
    Answered on October 03, 2017 at 03:15 PM

    I just checked one of my forms, and I can now replicate this problem. As discussed on chat, I have now forwarded this to our backend team. If there are updates, you should know it through this thread.

  • Profile Image
    ppretti
    Answered on October 03, 2017 at 03:19 PM

    Thank you - I will keep checking this thread


  • Profile Image
    Helen
    Answered on October 10, 2017 at 09:00 AM

    Hello @ppretti,

    Thank you for reporting this issue.

    It has been fixed now. Please try it again and if you have any problem, feel free to contact us.

    Thank you,