Setting up conditional email recipients

  • Puliz
    Asked on October 3, 2017 at 4:18 PM

    Is there a way to have certain recipients based on a pull down value of, say, a location and have other recipients selected for another value?

    If we have two offices, if one office is selected the form is emailed to that location or set of people, and vise versa....

  • David JotForm Support
    Replied on October 3, 2017 at 5:17 PM

    It is indeed possible to send emails conditionally.  Here is our guide on how to do so:

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    Please note emails that have conditions attached will only send when the condition is met.  If you need an email to send every time the form is submitted, make sure to have a notification set up with no conditions associated with it.

  • Puliz
    Replied on October 4, 2017 at 1:41 PM

    How do I add another location with another set of emails to it?

  • David JotForm Support
    Replied on October 4, 2017 at 1:54 PM

    Add a drop down field to your form with your locations listed.  Then, create an email notification for each location:

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    Then set up a condition for each location/email:

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    Something like "If location field is equal to location 1 send location 1 email notification".

  • Puliz
    Replied on October 4, 2017 at 4:56 PM

    This is what I have.  Will this work?  I guess I dont understand how to lay it all out.  Setting up conditional email recipients Image 1 Screenshot 20

  • Mike
    Replied on October 4, 2017 at 6:04 PM

    You need two separate email conditions in this case.

    It looks like you have already found a correct solution.

    Setting up conditional email recipients Image 1 Screenshot 20

    Let us know if you need any further assistance.

  • Puliz
    Replied on October 4, 2017 at 6:07 PM

    Yeah, I finally figured it out.  Thanks!!

  • Puliz
    Replied on October 4, 2017 at 6:17 PM

    One more question?  How do I make the entire background transparent?