Falla en trasmision de checklist

  • RocioCorrea
    Fecha de consulta 3 de octubre de 2017, 19:01

    Buenas tardes:

    Seguimos teniendo encuestas que no se reflejan en la base plana. Aproximadamente de 200q se emiten 50 no se reflejan. Q te puedo incluir para validar este problema ya que es muy frecuente?

  • jonathan
    Fecha de respuesta 3 de octubre de 2017, 21:27

    I am sorry for I was not able to fully understand your question since it is not in English and I can only understand English language. 

    I used a translator and from what I have understand so far, the issue you are reporting is that you are not getting all the submission data of your form. You have missing submissions on your form.

    Can you please tell us which of your form is this?

    We will investigate more once we get a better understanding of the issue. We will wait for your response.


  • RocioCorrea
    Fecha de respuesta 4 de octubre de 2017, 9:05

    Es correcto lo que mencionas. No recibo todos los datos de los formularios y esta es la confirmación de que si se trasmite correctamente.

    Anexo imagen de confirmación y no se ven los datos recibidos.Falla en trasmision de checklist Image 1 Screenshot 20 


  • David Jotform Support
    Fecha de respuesta 4 de octubre de 2017, 11:03

    Many of your fields are not set as required.  If you set the fields to required, users will not be able to submit the form without filling in that field:

    Falla en trasmision de checklist Image 1 Screenshot 20

    If fields that are being filled are missing, let us know which form you are working with as well as an example submission that is missing data and we will be happy to have a look.

  • RocioCorrea
    Fecha de respuesta 4 de octubre de 2017, 11:37

    Muchas gracias. Este es el link que usamos para realizar el formulario y no se reflejan en excel.

    https://form.jotform.co/72736048990870

    Trasmite y da un OK sin embargo no se refleja en excel

  • David Jotform Support
    Fecha de respuesta 4 de octubre de 2017, 12:05

    I checked your forms excel report and all data is being exported.  The selections made in the table are exported to a single cell for each line:

    Falla en trasmision de checklist Image 1 Screenshot 20

    I am still not sure what is missing.  Do you have a specific example or what is missing from the sheet?  I was not able to find anything missing.

  • RocioCorrea
    Fecha de respuesta 5 de octubre de 2017, 9:15

    Buenos dias:

    Cuando se trasmite el formulario no se refleja en excel. Hay alguna forma de enviarte el video de algunas fallas que refleja el formulario?

  • Ashwin Jotform Support
    Fecha de respuesta 5 de octubre de 2017, 10:18

    I did check your form #72736048990870 and it does not have any integration with google spreadsheet. I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.

  • RocioCorrea
    Fecha de respuesta 5 de octubre de 2017, 10:43

    El problema en general es porque los formularios que se trasmiten no se ven reflejados todos en excel apesar de que sale la confirmación. ?

  • David Jotform Support
    Fecha de respuesta 5 de octubre de 2017, 11:10

    Do you have a specific submission that is not showing in the Excel spreadsheet?  We need something specific so we can check on our end.  Only the data present in the form will be exported to the sheet and the sheet will not automatically update when forms are submitted.

  • RocioCorrea
    Fecha de respuesta 5 de octubre de 2017, 12:58

    Perdona no comprendi bien. El excel si lo puedo descargar sin embargo del formulario no se reflejan todos los trasmitidos.Falla en trasmision de checklist Image 1 Screenshot 20


  • David Jotform Support
    Fecha de respuesta 5 de octubre de 2017, 13:10

    We are trying to see specific examples of data that has been collected but not being exported to the sheet.  Without knowing what is missing, we cannot check the sheet to see if we can reproduce the issue on our end.

    If you can provide a specific submission that has data in your Jotform account but is not being exported when you create a spreadsheet of the data, it would be most helpful.  We need to know what is missing from the sheet before we can check to see why it is missing.