Autoresponder not working

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    BecciC
    Asked on October 03, 2017 at 07:35 PM

    Is the Autoresponder active/functional with the "free" version?  I have it turned on in a form I created with a free account that I'm using as a test case to see how JotForm works, yet when the when the 'submit' button is selected on the active form on our website, the button changes to "Please wait..."  and the thank you message never appears.

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    John_Benson
    Answered on October 03, 2017 at 09:45 PM

    Could you please share the website URL so we can test it on our end?

    We'll wait for your reply. Thank you.

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    BecciC
    Answered on October 03, 2017 at 10:27 PM

    Thank you John,

    The glitch was my error.  I was embedding the wordpress.com code and should have been embedding the wordpress.org code.  Once I made the change to .org, the issue was resolved.

    Cheers and a Blue-Sky-Day your way.

    Becci

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    John_Benson
    Answered on October 03, 2017 at 11:56 PM

    Thank you for updating us, Becci. We're glad that the issue has now been resolved.

    Feel free to contact us anytime if you need assistance. Thank you.