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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Applications gone

    Asked by GoGreen on September 05, 2012 at 02:20 AM

    Hi,

    Today and yesterday I have seen on th first page "My Fiorms" that I have received new applications for my projects, however the new applications are not to be seen in the folders.

    This is very urgent for my projects. Looking forward to an answer as soon as possible. 

    Best rgards,

    Andrea 

    Screenshot
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    JotForm Support

    Answered by idarktech on September 05, 2012 at 03:11 AM

    Hi Andrea,

    Sorry for this confusion. 

    There is a problem with the submissions counts and our team are now looking into this issue. I have now marked your submissions as "read" so you'll not get confused on the new submissions anymore.

    Apologies for the inconvenieces caused.

  • Profile Image

    Answered by GoGreen on September 05, 2012 at 03:16 AM
    Thank you for your quick reply. As I understand it from your email, no applications have been lost instead it’s the count mechanism that’s living its own life. Is that correct?
    Best,
    Andrea
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    JotForm Support

    Answered by idarktech on September 05, 2012 at 03:24 AM

    That's correct, Andrea. Hopefully our developers will be abe to fix this ASAP.

    Thanks.