- GoGreenAsked on September 05, 2012 at 02:20 AM
Today and yesterday I have seen on th first page "My Fiorms" that I have received new applications for my projects, however the new applications are not to be seen in the folders.
This is very urgent for my projects. Looking forward to an answer as soon as possible.
- JotForm SupportidarktechAnswered on September 05, 2012 at 03:11 AM
Sorry for this confusion.
There is a problem with the submissions counts and our team are now looking into this issue. I have now marked your submissions as "read" so you'll not get confused on the new submissions anymore.
Apologies for the inconvenieces caused.
- GoGreenAnswered on September 05, 2012 at 03:16 AMThank you for your quick reply. As I understand it from your email, no applications have been lost instead it’s the count mechanism that’s living its own life. Is that correct?
- JotForm SupportidarktechAnswered on September 05, 2012 at 03:24 AM
That's correct, Andrea. Hopefully our developers will be abe to fix this ASAP.