Do form conditions outweigh the notifications?

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    Asked on October 03, 2017 at 10:29 PM
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    Answered on October 04, 2017 at 02:28 AM

    I am not sure if I have understood your question correctly. 

    Please note that if you have added conditions to send notification emails, it will only be sent when the condition is satisfied and triggered. If the condition is not triggered, submission emails will not be sent. 

    Hope this helps.

    Do get back to us if you meant to ask something else.

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    Answered on October 04, 2017 at 10:46 AM

    This kind of helps, but I might not have explained correctly.

    I have several forms that all have notification emails sent to a single email address. Each of those forms contain a field where the user selects their office location. I am trying to have the form emailed to a specific email address based on the selection of the office location AND the normal notification email that the form always sends to.

    Does that make sense? Hopefully I am explaining it correctly. Thanks!

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    Answered on October 04, 2017 at 11:52 AM

    Yes, that makes sense. Thanks.

    So basically, what you need is to have 2 separate notifications in your form. 

    1 Notification - no condition and sends to the default email recipient

    1 Notification - for the conditions

    Here's how to create email notifications:

    To create a conditional email notification, here's a guide: Make sure to use the 2nd notification for every condition you create.

    If you need further assistance with this, let us know.

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    Answered on October 05, 2017 at 08:40 AM

    Awesome... looks like this will work. Thank you for the help.

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    Answered on December 14, 2017 at 01:52 PM

    Hello again.... I wanted to reopen this as i setup the majority of my forms with some conditions but so far i have heard they are not working. Is there a way for you to check to see if they are setup correctly and possibly if emails have been sent per the new conditions?

    I am not sure if the users I am sending to just might have an email issue instead of the forms.


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    Answered on December 14, 2017 at 03:01 PM

    Since you have few forms, can you please name the form in question so we can inspect it here?

    Also, what email addresses that are not receiving the emails?

    If your form conditions worked just fine before then there should be no reason to stop it from working. We can only confirm this after we checked the form.

    We'll look forward to your reply.

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    Answered on December 14, 2017 at 05:02 PM

    Sorry about that. These are a couple of the forms:

    Agent eBlast Order Form

    Postcard Order Form

    I do think they are working as some of the intended recipients found emails in your spam folders. But I appreciate you taking a look just for my sanity. Ha.

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    Answered on December 14, 2017 at 07:15 PM

    Thank you for providing us with the requested details. I reviewed the forms you mentioned and I found that there were also existing issue that could be contributing to the conditions feature not working properly on the forms.

    I found that there were existing conditions with errors on them due to deleted/missing fields or incorrect configuration.


    1513296475zzz 2017-12-15 08.04.39.png

    What I suggest you do first is to make sure the Conditions function of the form are optimal and without any error. You can do this by deleting those conditions that have only errors on them (they are not working and only contributes to issue on the form). 

    Or you can edit and correct them also if you actually need those conditions working. Make sure that there is no Error or similar issue on the Conditions to be sure everything is working as intended.

    After correcting the deleted conditions issue, you can test your form again. Let us know if issue persist even after doing this already.