Do form conditions outweigh the notifications?

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    lazystripe
    Asked on October 03, 2017 at 10:29 PM
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    ashwin_d
    Answered on October 04, 2017 at 02:28 AM

    I am not sure if I have understood your question correctly. 

    Please note that if you have added conditions to send notification emails, it will only be sent when the condition is satisfied and triggered. If the condition is not triggered, submission emails will not be sent. 

    Hope this helps.

    Do get back to us if you meant to ask something else.

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    lazystripe
    Answered on October 04, 2017 at 10:46 AM

    This kind of helps, but I might not have explained correctly.

    I have several forms that all have notification emails sent to a single email address. Each of those forms contain a field where the user selects their office location. I am trying to have the form emailed to a specific email address based on the selection of the office location AND the normal notification email that the form always sends to.

    Does that make sense? Hopefully I am explaining it correctly. Thanks!

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    EltonCris
    Answered on October 04, 2017 at 11:52 AM

    Yes, that makes sense. Thanks.

    So basically, what you need is to have 2 separate notifications in your form. 

    1 Notification - no condition and sends to the default email recipient

    1 Notification - for the conditions

    Here's how to create email notifications:

    To create a conditional email notification, here's a guide: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer. Make sure to use the 2nd notification for every condition you create.

    If you need further assistance with this, let us know.

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    lazystripe
    Answered on October 05, 2017 at 08:40 AM

    Awesome... looks like this will work. Thank you for the help.