Download all uploads: Sub-users are not allowed

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    Asked on October 04, 2017 at 05:28 AM

    When I use the button "Download all Uploads" I'm recently getting a notification that the zip-creation is in progress and that I will receive an email with the downloadlink. 

    This used to be different. Normally I was prompted to download this zip. This is also what I read in other posts. 

    Why have you changed this? I don't want to go to my e-mail for the download. I click on a button and the zip-download should start. Nothing else. 

    I use Jotform to manage a lot of free accounts. So the owners of the free accounts don't receive mails directly (all forward-emails to my address). So this is really annoying for me!!

    I know there is an option in the account to download everything, but that is also no option. 

    I think it is weird that such a fuction suddenly changes. I've build a routine on it, and now I can't use it anymore the way I would like to.

    What can I do to get this fixed?

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    Answered on October 04, 2017 at 09:32 AM

    We are sorry for the inconvenience you have.

    Currently, when you click on "Download all uploads" button, you will see a warning that uploads will be sent to your email address as seen below:

    After being ready, uploads will be sent to your email address.

    As you have mentioned, we had a different progress previously. The progress of downloading all uploads has to change as like that by our software development team. Because when a form has lots of submissions, this progress caused some web browsers to be stuck and downloading couldn't be completed. So, as a solution when all this long progress completed on the background, we send an email to deliver the uploads as you can see below:


    As far as I understand your concern, your sub-users cannot download these uploads to their email addresses. When sub-users click on "Download All Uploads" button on the submissions page, they will receive the following error window:

    Sub-users aren't allowed to download all the submissions to their email address. This is the normal workflow of this progress currently. 

    If you need any further clarification, let us know.