Can you please whitelist my account.

  • Profile Image
    RLI 
    Asked on October 04, 2017 at 07:51 AM
  • Profile Image
    ashwin_d
    Answered on October 04, 2017 at 10:42 AM

    I did check your account "RLI" and did not find any issue with that. Your account is already active and you should not have any trouble. 

    Are you unable to login to your JotForm account? Do you see any error message when you try to sign in? Please share a screenshot of the problem and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • Profile Image
    RLI
    Answered on October 04, 2017 at 11:43 AM
    HI
    My name is Ian Reeves I own a Registered Training Organisation (RTO). I do
    ask on the enrolment form for the drivers licence number to confirm my
    students identification. A licensing requirement.
    I train and qualify students in a number of heavy vehicle driver licences.
    Our Motor Vehicle Registry (NT Government Office requires some licences to
    be verified).
    I am not aware that I requested a SSN on the enrolment form it is not an RTO
    or regulator requirement. If it is on the form I will remove it.
    At the moment I still can not access my account nor can future students
    enrol into any courses from my website www.logictransporttraining.com.au
    It was never my intention not to follow you policies .
    Please let me know what I am required to do to have the account enabled to
    allow students to enrol into courses.
    Ian Reeves
    Director
    RLI Training Pty Ltd
    T/A Logic Transport Training
    ian@logictransporttraining.com.au
    www.logictransporttraining.com.au
    M: 0408 439 490
    ...
  • Profile Image
    Chriistian
    Answered on October 04, 2017 at 12:47 PM

    Based on your previous reply, you were able to login to your account RLI. The status of the account RLI is Active and you should be able to log in and access your form properly.

    Are you referring to a different account? I checked the site you provided but I was not able to find any JotForm embedded to the site.  If you can provide us the direct link to the form or exact URL where you have embedded the form that you mention you cannot access so we can further check.

  • Profile Image
    RLI
    Answered on October 04, 2017 at 06:43 PM
    You have identified that I can log into my account. However when I just to
    get to web address I am fronted with your flash screen Below
    My wifi devices and my computers have the same result
    This is very frustration to say the least.
    Is there anything at this end required
    Ian Reeves
    Director
    RLI Training Pty Ltd
    T/A Logic Transport Training
    ian@logictransporttraining.com.au
    www.logictransporttraining.com.au
    M: 0408 439 490
    ...
  • Profile Image
    Kevin_G
    Answered on October 04, 2017 at 10:31 PM

    Unfortunately, we did not receive your screenshot. Please upload it by following this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response. 

  • Profile Image
    RLI
    Answered on October 05, 2017 at 05:43 AM
    Jotform support team
    I am over all these emails from different members of your team say that my
    account RLI is active Because it is notorious you havent whitelisted my IP.
    I can not get to any part of your web site. As soon as I enter jotform in
    the url I receive the following
    I am now loosing customers because because enrolment form is not available.
    This afternoon a company rang my mobile to enrol 4 of their staff into a
    truck licence course @ $990.00 per person and there is NO enrolment for.
    I have been using this jot form enrolment form for about 4 years without any
    problems. Now you have banned me for POSSIBLE phishing.
    You have my contact detail on your system why not contact me first to
    discuss the issue if there is one.
    What happened to customer service?
    How many more emails do we need to fix the issue.
    I have been asked to provide a screen shot. Well I am confused what screen
    shot do you want. I can not access jot form in any way what so ever. I can
    not provide a screen shot of something that is not there.
    I appeal to your support team to undo what has been done. Whitelist my IP,
    unbanned me what ever it takes but Please give me access to my account. I
    can not edit the enrolment form to add or delete anything until your team
    click the undo button.
    Ian Reeves
    Director
    RLI Training Pty Ltd
    T/A Logic Transport Training
    ian@logictransporttraining.com.au
    www.logictransporttraining.com.au
    M: 0408 439 490
    ...
  • Profile Image
    ashwin_d
    Answered on October 05, 2017 at 08:32 AM

    When I checked your account yesterday, it was active. That's the reason in my first response, I requested you to share the screenshot of the issue.

    Anyways, I have gone ahead and whitelisted your IP address "10.240.0.12" from where you last logged in successfully to your JotForm account. Have your IP address changed? Please let us know your current IP address and we will whitelist it too. Please click on the following URL to know your IP address:  https://whatismyipaddress.com/ 


    You have my contact detail on your system why not contact me first to discuss the issue if there is one.

    Please note that we have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. Since the anti-phishing system is automated, your account was suspended automatically. One way to solve this problem is to upgrade your account to paid plan. Please note that paid accounts are not suspended automatically without manual verification of forms. 

  • Profile Image
    RLI
    Answered on October 05, 2017 at 11:43 AM
    Ashwin_d
    Thank you for responding . As I could not get access to my account my
    original IP I had try from an external IP.
    If you would be so kind to check and whitelist my original IP 203.214.22.47
    it would be greatly appreciated.
    At this point in time I am only using the form from Jotform and that is my
    enrolment form. As things settle down at this end I will consider the
    upgrade to a paid account.
    Many Thanks
    Ian Reeves
    Director
    RLI Training Pty Ltd
    T/A Logic Transport Training
    ian@logictransporttraining.com.au
    www.logictransporttraining.com.au
    M: 0408 439 490
    ...
  • Profile Image
    Chriistian
    Answered on October 05, 2017 at 12:07 PM

    I have whitelisted the IP address you have provided (203.214.22.47). Please try and see if you will now be able to access your account with the IP address 203.214.22.47. 

    Do let us know if you need further assistance.