Payments are not appearing under submissions

  • Profile Image
    SeaShepherdGlobal
    Asked on October 04, 2017 at 10:26 AM
  • Profile Image
    BJoanna
    Answered on October 04, 2017 at 11:43 AM

    Is this issue related to the Sea Shepherd Global Monthly Donation Sign-Up form?

    You have 65 Incomplete Payments.

    Incomplete payments are shown o the submission page when your users did not complete the payment, either by purposely navigating away to the payment page or they have accidentally closed their browsers. More about the Incomplete Payments you can find inside of this guides:

    Paypal Incomplete Payments FAQ

    How to View Incomplete Payments

    If are receiving payments to your Paypal account, but submissions are shown as incomplete this usually means that IPN (Instant Payment Notifications) are disabled within your PayPal account settings. You need to enable IPN on your Paypal account. Inside of this guide, you can find how to do it:

    How to Enable IPN on your Paypal Account

    Hope this will help.