- rgtaylorsrAsked on October 04, 2017 at 10:45 AMPage URL:
- JotForm SupportBJoannaAnswered on October 04, 2017 at 11:57 AM
I checked and the email address of your account is currently not in the bounce list, so I assume that you removed it. considering that the email address is removed from the bounce list, we can not check the reason why it was added to the bounce list.
There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.
Please check this guide to see how to prevent bouncing related issues:
You can also check this guide:
I would also suggest you to contact your email provider and ask them to Whitelist JotMails IP Addresses.
I would also like to mentioned that your form is cut off on the webpage you provided.
This issue is related to the height of your iFrame code. To resolve this issue increase the height from 551px to 751px.
<iframe allowtransparency="true" src="//form.jotform.us/form/23000473520134" frameborder="0" style="border-style: none; border-color: inherit; border-width: medium; width:100%; height:751px; " scrolling="no"></iframe>
Hope this will help. Let us know if you need further assistance.