Can we refund users payments through JotForm?

  • defcon6
    Asked on October 4, 2017 at 12:51 PM

    I need to make a refund system in jotform. If someone orders something and they need to cancel or get a refund, I arranged the refund in stripe. Now I need to sort out the bookkeeping by creating a refund in jotform. I set up a product with - amount as credit. First time went ok but now getting error each time.


    Jotform Thread 1264855 Screenshot
  • David JotForm Support
    Replied on October 4, 2017 at 1:40 PM

    It is not possible to refund payments through JotForm.  JotForm can only be used to collect payments.  Once the payment is collected, all further actions would need to be done through the payment processor. 

    I believe you have another thread regarding this same issue:

    https://www.jotform.com/answers/1250245-How-to-refund-and-update-submission

  • defcon6
    Replied on October 4, 2017 at 1:43 PM
    Thanks. I think I found a work around
    With kind regards,
    Robert Rubinstein
    Chairman
    Save the Date: TBLI CONFERENCE NORDIC 2017. Stockholm Sept. 28-29
    Who is TBLI &What is Impact Investing?
    TBLI GROUP
    Vision: We will benefit when economy creates well being
    Mission: Triple Bottom Line Group (TBLI) is creating an inclusive values economy, by highlighting the opportunities triple bottom line investing offers to investors.
    T +31 (0)20 428 6752 M +31653594705• skype robert_rubinstein_tbli
    Website | LinkedIn | Twitter
    ...