What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions count error

    Asked by vanessa_xqcheng on September 05, 2012 at 08:58 AM


    Hi, I have only 14 forms submitted but it says I have 22 submissions and I used up 26. Do help reset my submissions counter. Thanks


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    JotForm Support

    Answered by idarktech on September 05, 2012 at 09:08 AM


    I have now reseted your submissions counter. We have problems with submissions counter recently but it should be fine by now.

    Apologies for the inconveniences caused.