DropBox Integrated Form: I am getting an HTTP Status 401 error after submitting the form

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    ghfpcomms
    Asked on October 04, 2017 at 05:08 PM

    Can you help solve why our form isn't working? We can fill out the form and press submit, but then the attached screenshot comes up. What's wrong? Before individuals did not need to be logged in to fill out the form and even though I'm logged in, it still won't submit. 

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    jonathan
    Answered on October 04, 2017 at 06:19 PM

    I checked your form and it is working so far.



    Can you also try refreshing your browser or close it and open in private mode and test again.

    Let us know if issue persist.

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    ghfpcomms
    Answered on October 05, 2017 at 10:43 AM
    Hi there,
    Just tested the form again and received the following error:
    [cid:image001.jpg@01D33DC2.0587EC20]
    Seems this issue is persisting.
    Thanks,
    Alexis Romero
    Coordinator, Recruitment
    Global Health Fellows Program II direct: 202.808.3880
    aromero@ghfp.net |202.808.3880
    ...
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    Welvin
    Answered on October 05, 2017 at 11:38 AM

    It seems to be related to the Dropbox integration. I'd suggest removing the integration or editing the integration. That should fix it. If not, let us know and we'll forward this matter to our developers. 

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    ghfpcomms
    Answered on October 05, 2017 at 04:43 PM
    Hi,
    We do not have integration, so can you please forward to your developers?
    Thanks,
    Alexis Romero
    Coordinator, Recruitment
    Global Health Fellows Program II direct: 202.808.3880
    aromero@ghfp.net |202.808.3880
    ...
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    Welvin
    Answered on October 05, 2017 at 04:57 PM

    On this form https://www.jotform.us/form/63625344890158, you actually have.

    Please re-check. 

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    ghfpcomms
    Answered on October 05, 2017 at 05:15 PM

    Attempted to remove integration and jotform won't allow it.  please advise next steps and/or send to developers to resolve. 

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    Mike
    Answered on October 05, 2017 at 08:33 PM

    The issue has been escalated to our developers.

    We will let you know once it is fixed.

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    hasan
    Answered on October 06, 2017 at 03:27 AM

    Sorry for the confusion.

    Recently Dropbox updated their system. We have an automatic upgrading process. However, some of the integrations like yours are unable to update.

    We're investigating the issue, however, the easiest solution we found so far is re-integrating.

    We've fixed the issue on removing it and removed yours.

    Please re-integrate if you need Dropbox.

    Regards.