Issues regarding form speed

  • Profile Image
    GavinTLong
    Asked on October 04, 2017 at 06:32 PM

    Hello!

    I have been experienced significant lag with using jot recently. Upon initially using it everything went fairly smoothly, however recently the form I've been working on has been nearly non-usable. 

    When adding a condition, a module or widget, editing contents of an existing module, moving modules, or even just selecting one to prepare to work on it is taking around 20 seconds to be responsive.

    I am certain that this is not due to a network problem on my company's side, so I would like to know if it's possible that there is a bug, or if there are any data limits that Jot cannot handle. 

    Thank you and I look forward to your response. 

  • Profile Image
    John_Benson
    Answered on October 04, 2017 at 10:34 PM

    I cloned your form and I was not able to replicate the issue. Here's a small clip of my screen capture:

    May I know what internet browser you're using? Also, what device are you using?

    In my screen animation, I used Google Chrome and Windows 10.

    We'll wait for your reply. Thank you.

  • Profile Image
    liyam
    Answered on October 05, 2017 at 12:48 PM

    Often, if you have installed extensions on your browser, this may affect the performance of your browser.

    Also, although you have a high connection speed, there may be problems with routing with your ISP to the sources of the files and libraries of JotForm. For this reason why with John_Benson, he is not having issues with the loading of the builder, whereas you are not experiencing the same. 

    Running processes on your computer may also affect this browser performance, such as anti-virus and personal firewalls. 

    You can also try clearing your browser's cache in order to refresh the loading of the builder on your end.

    Thanks.

  • Profile Image
    GavinTLong
    Answered on October 06, 2017 at 11:58 AM

    Hello again, my development team has thoroughly checked out my system and ensured that no firewall is causing any issues.

    I did realize however, that the form being shown in the video is actually a different one.

    The one I am currently working on is https://www.jotform.com/build/72286004999164 it was shared to myself by my director and as such isn't displayed in "my forms". 

    The version sent in the video is actually working spot on for myself. It's one included in this link that is moving exceptionally slowly. 

  • Profile Image
    liyam
    Answered on October 06, 2017 at 12:42 PM

    I noticed that your form is long and likewise there are lots of conditions. Please take note that the longer your form is, the more heavy it becomes on the browser. This means that having a form with such length in itself and likewise with its conditions being lengthy as well, will definitely have an effect on the loading time when viewing the form, especially if the form gets edited on the form builder.

    Thanks.

  • Profile Image
    GavinTLong
    Answered on October 06, 2017 at 12:43 PM

    So is there a file size limit advertised anywhere?

    At what point does your program no longer support this functionality?

  • Profile Image
    aubreybourke
    Answered on October 06, 2017 at 02:21 PM

    I can confirm that form 72286004999164 is very slow. It takes a very long time to load it. And I tried to clone it but its the same.

    The issue is definitely your form ( not your system, network, or ISP ). Its too big. It has 11 pages, and 470 conditions. So that is definitely not recommended.

    The more you add to a form, the more scripts are generated, and the heavier it becomes. 

    What I suggest is you create a new form and try to minimize it.

  • Profile Image
    GavinTLong
    Answered on October 06, 2017 at 02:25 PM

    I understand that,

    what my superiors who purchased the product want to know is what the limitations are and whether or not they are advertised and if so where.

    When we got this product we did not anticipate there being limitations with the size and the inability to finish a form to our company's needs. 

    The only reason this form has gotten so extensively long is due to Jot's lack of a duplication function that includes file uploads. Do you have any suggestions for reducing the volume when the functionality to do so is not present?

  • Profile Image
    aubreybourke
    Answered on October 06, 2017 at 03:42 PM

    Well we don't advertise it as a limitation. It will work having many fields, many conditions, many calculations, many pages, etc. But it all adds up to a slower form. Its common sense really. I'm only sorry that JotForm isn't meeting your requirements.

    Regarding the file upload field. It can be configured to take multiple files with the one field.

     

    You can see a demo of it working here:

    https://form.jotform.com/72785652957979


  • Profile Image
    GavinTLong
    Answered on October 06, 2017 at 03:44 PM

    I don't believe that you understood my question regarding duplication, I meant functionality where a section such as personal info could be duplicated to "add another" in a sense, but okay I will report and we will go from there. Thank you for your time. 

  • Profile Image
    aubreybourke
    Answered on October 06, 2017 at 05:02 PM

    Yes, I'm still not sure what you mean.

    Do you mean:

    1. JotForm does provide a way to manage multiple fields ( including the ability to duplicate multiple fields ).

    Please see this guide:

    How to Manage Multiple Fields 

    2. JotForm provides some widgets to dynamically add information as it is needed on a form. For example the Matrix Dynamique widget widget or the Configurable list widget.