Why have deleted forms re-appeared on my account?

  • Profile Image
    edmencss
    Asked on October 04, 2017 at 07:06 PM

    Hello, I refer to your last message below: 

    Apologies for the inconveniences this may have caused to you. 

    Unfortunately, it's not possible to call you as we do not provide phone support, but we will be more  than happy to assist you through this forum thread. 

    I have reviewed your account and there are not folders, may be you're referring to forms? 

    Please provide us the forms or folders you have deleted that reappeared, we will be glad to further check this on our end. 


    Looking forward to your response. 

    What has happened is that a number of forms that have been deleted over the last few years since we have been using Jotform have re-appeared since the weekend. On Friday the list was correct and then on Monday a large number of old forms re-appeared. In addition, changes that had been made to the forms are no longer evident. It is going to be a massive job to go back through and re-write all of the forms we need - essentially I will have to start from scratch. Do you keep a back up of forms in our account? Could we perhaps restore it from the back up from last week?

    Please advise. Fiona

  • Profile Image
    Kevin_G
    Answered on October 04, 2017 at 10:53 PM

    Thank you for providing more details Fiona. 

    May you please provide us a sample form that was restored? 

    Where-to-Find-My-Form-URL

    We will check your account activity since the form deletion should be reflected here.

    Looking forward to your response.