What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I changed recipient email adress but , when i tried to send a test mail it goes to previus email id. Help me out.

    Asked by Ali on September 05, 2012 at 09:27 AM
  • Profile Image

    Answered by gori-mathew on September 05, 2012 at 09:55 AM


    Sorry for the inconvenience that may have caused. I have just cloned your  form and wasn't able to reproduce this problem.

    Kindly can you clear your browser's cache, logout and relogin into our acccount, change the notification email, save the changes and test it. You can also try using a different browser and lets know if this issue happens again.

    To change email address for a form, please follow the steps below (Remember to change Sender's name and email address to jotform and noreply@jotform.com respectively):
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address on the lower bottom corner.

    Lets know if this proble persists.