Customer having trouble with form

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    BaitMeTreats
    Asked on January 28, 2011 at 09:08 AM

    I had a customer this morning tell me that she had to fill out a paypal order form several times before she could get it to go thru and even then had to click on the submit button 2-3 times b4 she was redirected to Paypal. Just wanted to let you know b/c there could be customers we have who wont bother to contact us or try again and we would miss that sale.

     

    Thank you.

     

    Lynn

    Bait Me Treats

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    aytekin
    Answered on January 28, 2011 at 09:26 AM

    Unfortunately, PayPal can be painfully slow sometimes. My guess is that that's why your customer had to do that. We will consider adding a middle page that asks user to be patient.