Customer having trouble with form

  • Profile Image
    Asked on January 28, 2011 at 09:08 AM

    I had a customer this morning tell me that she had to fill out a paypal order form several times before she could get it to go thru and even then had to click on the submit button 2-3 times b4 she was redirected to Paypal. Just wanted to let you know b/c there could be customers we have who wont bother to contact us or try again and we would miss that sale.


    Thank you.



    Bait Me Treats

  • Profile Image
    Answered on January 28, 2011 at 09:26 AM

    Unfortunately, PayPal can be painfully slow sometimes. My guess is that that's why your customer had to do that. We will consider adding a middle page that asks user to be patient.