What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customer having trouble with form

    Asked by BaitMeTreats on January 28, 2011 at 09:08 AM

    I had a customer this morning tell me that she had to fill out a paypal order form several times before she could get it to go thru and even then had to click on the submit button 2-3 times b4 she was redirected to Paypal. Just wanted to let you know b/c there could be customers we have who wont bother to contact us or try again and we would miss that sale.

     

    Thank you.

     

    Lynn

    Bait Me Treats

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    JotForm Founder

    Answered by aytekin on January 28, 2011 at 09:26 AM

    Unfortunately, PayPal can be painfully slow sometimes. My guess is that that's why your customer had to do that. We will consider adding a middle page that asks user to be patient.