Why have deleted forms re-appeared on my account?

  • Profile Image
    edmencss
    Asked on October 05, 2017 at 12:27 AM

    Thank you for providing more details Fiona. 

    May you please provide us a sample form that was restored? 

    Where-to-Find-My-Form-URL

    We will check your account activity since the form deletion should be reflected here.


    Looking forward to your response. 


    hello, this is a link to one of the forms that has re-appeared: https://form.jotform.com/50198991778980

    Please advise.

  • Profile Image
    Chriistian
    Answered on October 05, 2017 at 04:25 AM

    I'm currently checking your account. Allow me some time to further investigate. I'll get back to you once I'm done.

  • Profile Image
    Chriistian
    Answered on October 05, 2017 at 04:31 AM

    As per checking the account history, the form (https://form.jotform.com/50198991778980) was deleted last November 4, 2015. 


    Since we can't track if the form was restored, could you please confirm that the sub-user of your account doesn't restore the forms that were deleted. We'll wait for your response before we will raise this issue to our second level.

    Thanks.