Email Recipients Suddenly Restricted

  • Ausdental
    Asked on October 5, 2017 at 2:00 AM

    To Whom It May Concern,

    I want to say thank you first for the great platform you are providing for people like us.

    You have been very helpful to us lately.

    However, just got this notification today when I'm trying to edit the email recipients for a particular form. Please refer to the screenshot attached below.

    It is asking me to upgrade account to enter multiple recipients which was not the case before. This seems to be either a glitch on your system or suddenly you changed your mind on how your system works and found a way to make small business like us who has free accounts pay the use of your platform. Having multiple recipients seems to be not a problem before. With the other forms and email recipients before, we seem to not have any problem. Can you please clarify the matter?

    I can't seem to understand what's happening without you giving your customers any prior notice to such changes you are doing to your system.

    Jotform Thread 1265361 Screenshot
    Page URL: https://www.jotform.com/pricing/?utm_source=notification_settings&utm_medium=remove_recipient_limit&utm_campaign=notification_multiple_recipients
  • BJoanna
    Replied on October 5, 2017 at 4:32 AM

    There has been a recent update on the number of recipients for Free accounts. The free accounts are now limited to add only one recipient email. 

    This decision is taken due to the fact that some of the Free accounts abused multiple recipient feature.

    The recipient email addresses in your existing forms will remain, but you can not add new recipient emails.

    If you want to use this feature, you have to upgrade your account or you can create a new Email Notification and add a new recipient email address there. 

    Feel free to contact us if you have any other questions.