Submissions are lost

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    Asked on October 05, 2017 at 03:02 AM
    Could you help to check why our current submission data before 9/30 were gone?
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    Answered on October 05, 2017 at 03:08 AM

    We are sorry for the inconvenience you have. 

    I have sent a request in order to re-calculate your monthly submissions. I have seen that you had 560 total submissions previously and now it seems like you have 570 total submissions in your account after re-calculating your submissions.

    Could you please check if the 10 missing submissions appear in your account now? Kindly check and inform us regarding this issue.

    Thanks in advance. 

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    Answered on October 05, 2017 at 04:25 AM

    Hi Candy,

    Thanks for your prompt reply.

    It works fine now~

    Good day,