Submissions are lost

Could you help to check why our current submission data before 9/30 were gone?

We are sorry for the inconvenience you have. 

I have sent a request in order to re-calculate your monthly submissions. I have seen that you had 560 total submissions previously and now it seems like you have 570 total submissions in your account after re-calculating your submissions.

Could you please check if the 10 missing submissions appear in your account now? Kindly check and inform us regarding this issue.

Thanks in advance. 

Hi Candy,

Thanks for your prompt reply.

It works fine now~

Good day,

Toby