Some fields are not displayed on email

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    Asked on October 05, 2017 at 08:21 AM

    Good day, I do building reports on Jotform and certain information that was captured on the form and is on the form when you view submissions is not on the email that is sent out to all recipients.  Please advise what the issue can be.  I checked all the front and back forms and everything is right.  

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    Answered on October 05, 2017 at 09:25 AM

    That's usually the case when the field names in the email template are incorrect or outdated.

    The easiest way to fix that is to recreate the email notification. Delete the existing notification and create a new one. 

    Hope this helps!