Some fields are not displayed on email

  • Juanitao
    Asked on October 5, 2017 at 8:21 AM

    Good day, I do building reports on Jotform and certain information that was captured on the form and is on the form when you view submissions is not on the email that is sent out to all recipients.  Please advise what the issue can be.  I checked all the front and back forms and everything is right.  

  • Elton Support Team Lead
    Replied on October 5, 2017 at 9:25 AM

    That's usually the case when the field names in the email template are incorrect or outdated.

    The easiest way to fix that is to recreate the email notification. Delete the existing notification and create a new one. 

    Hope this helps!