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LahillarAsked on October 5, 2017 at 9:23 AM
I've integrated PayPal as my payment processor..when my customers payments are being rejected...so I need an API credential for jotform..?
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liyamReplied on October 5, 2017 at 10:27 AM
You do not need an API when integrating your form with PayPal. You just need to set it up by adding your PayPal username (PayPal email address) in the integration settings.
However, I see that you have added an email address in the Paypal field. Can you confirm that this is the correct email address of your Paypal account? Also, can you give us a bit of information on what kind of error (reject) occurs?
Thanks.
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lahillarReplied on October 5, 2017 at 10:43 AMLink email addresses are either EPeventsmiami@gmail.com, info at laundry305.net, or mylazylaundry@gmail.com. Any of those listed are linked to my PayPal account. When the guest go on to pay as a guest or signing into their personal PayPal accounts, when they press submit payment it sends a message saying unable to except payment at this time please return to merchant four different payment method.
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MarvihReplied on October 5, 2017 at 11:41 AM
I cloned your form and enabled "Sandbox" mode and tested paying, I was able to successfully complete the test payment.
This should work correctly unless the customer doesn't have sufficient amount in their paypal account.
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lahillarReplied on October 5, 2017 at 12:43 PMIf they're paying with a PayPal account that's not a problem the problem is pay with debit or credit card are you able to test that
Sent from my iPhone
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MarvihReplied on October 5, 2017 at 1:33 PM
Then you should use the "Paypal Pro" widget to select either pay directly using credit/debit card or via paypal account. You can read more details regarding the difference of Paypal and Paypal Pro on the link below.
https://www.jotform.com/help/183-Difference-Between-PayPal-and-PayPal-Pro
Here is the guide on how to setup paypal pro payment integration.https://www.jotform.com/help/458-How-to-Integrate-Form-with-Paypal-Pro
Let us know if you need more help.