Form integrated with Paypal unable to accept payments

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    Lahillar
    Asked on October 05, 2017 at 09:23 AM

    I've integrated PayPal as my payment processor..when my customers payments are being rejected...so I need an API credential for jotform..? 

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    liyam
    Answered on October 05, 2017 at 10:27 AM

    You do not need an API when integrating your form with PayPal. You just need to set it up by adding your PayPal username (PayPal email address) in the integration settings.

    However, I see that you have added an email address in the Paypal field. Can you confirm that this is the correct email address of your Paypal account? Also, can you give us a bit of information on what kind of error (reject) occurs?

    Thanks.

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    lahillar
    Answered on October 05, 2017 at 10:43 AM
    Link email addresses are either EPeventsmiami@gmail.com, info at laundry305.net, or mylazylaundry@gmail.com. Any of those listed are linked to my PayPal account. When the guest go on to pay as a guest or signing into their personal PayPal accounts, when they press submit payment it sends a message saying unable to except payment at this time please return to merchant four different payment method.
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    Marvih
    Answered on October 05, 2017 at 11:41 AM

    I cloned your form and enabled "Sandbox" mode and tested paying, I was able to successfully complete the test payment.


    This should work correctly unless the customer doesn't have sufficient amount in their paypal account.

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    lahillar
    Answered on October 05, 2017 at 12:43 PM
    If they're paying with a PayPal account that's not a problem the problem is pay with debit or credit card are you able to test that
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    Marvih
    Answered on October 05, 2017 at 01:33 PM

    Then you should use the "Paypal Pro" widget to select either pay directly using credit/debit card or via paypal account. You can read more details regarding the difference of Paypal and Paypal Pro on the link below.

    https://www.jotform.com/help/183-Difference-Between-PayPal-and-PayPal-Pro

    Here is the guide on how to setup paypal pro payment integration.

    https://www.jotform.com/help/458-How-to-Integrate-Form-with-Paypal-Pro

    Let us know if you need more help.