Some PDFs attachments are of 0KB or unable to open

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    asimsidiqi
    Asked on October 05, 2017 at 09:33 AM

    Also, the email my user receives also get a PDF version of form as an attachment. Some PDFs are of 0KB or unable to open.

    Please solve these issues ASAP and provide your prompt support.

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    Marvih
    Answered on October 05, 2017 at 10:31 AM

    I just tested submitting on your form and I was able to receive the PDF file perfectly. Could you tell us the submission ID of the PDFs that has 0kb or unable to open so we can further check what caused the issue.

    Thanks,

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    asimsidiqi
    Answered on October 06, 2017 at 02:33 AM

    the PDF was marked as malware. 3829307849912295707 

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    Nik_C
    Answered on October 06, 2017 at 04:23 AM

    I checked the mentioned Submission and attached PDF, but I wasn't able to replicate any issue, the PDF downloaded fine and I was able to open it.

    Maybe your antivirus system marked it as malware.

    But the file is safe, it is a regular PDF.

    Let us know if you have any further questions.

    Thank you!