- gandrewvaughanAsked on October 05, 2017 at 11:37 AM
When a user is filling out a payment, they get a message that the credit card will not auto-fill because it is not a secure connection. Is there any way to make it a secure connection so they will not get this message???
- JotForm SupportdavidAnswered on October 05, 2017 at 12:18 PM
The forms themselves do use a secure connection and should not display any connection errors while filling the form as data is not being collected unless the form is submitted. Depending on what type of auto-fill you are using, it may be blocking it from storing credit card details. I would strongly recommend not using any sort of autofill to enter credit card information. Storing credit card data in your browser or anywhere that it is accessible automatically, especially to automatically fill forms with the data seems like a much larger security issue than a secure connection.
- gandrewvaughanAnswered on October 05, 2017 at 12:25 PM
Hey David. Thanks. So it says it when any user goes to fill the payment form (not just on my end). They've just remarked to me that it makes them nervous to see the warning that it is not a secure connection when they go to fill in their credit card info.
- JotForm SupportdavidAnswered on October 05, 2017 at 12:28 PM
I checked your most recent form and did not see any security errors when filling out the payment section:
From what URL are the users are filling out the form? As far as I can tell, there should not be any issues with having a secure connection.