- ShenanigansGalAsked on October 05, 2017 at 04:20 PM
I realized after my form was "live" that my PayPal was on Cat Box mode. Now I have several "incomplete submissions" in the folder. Will Jotform try to re-submit those paypal submissions? Will the payment go through if I accept the submission?
- MarvihAnswered on October 05, 2017 at 05:34 PM
Did you mean sandbox mode ?
If Sandbox is enabled the users can't complete the payment unless they also use a paypal sandbox account.
You might need to add payment notifier which can be found on this guide https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email
Please also check the following articles regarding incomplete payments.