Incomplete submission on paypal payments

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    ShenanigansGal
    Asked on October 05, 2017 at 04:20 PM

    Hi,

    I realized after my form was "live" that my PayPal was on Cat Box mode.  Now I have several "incomplete submissions" in the folder.  Will Jotform try to re-submit those paypal submissions?  Will the payment go through if I accept the submission?


    Thanks,

    Polly

  • Profile Image
    Marvih
    Answered on October 05, 2017 at 05:34 PM

    Did you mean sandbox mode ?

    If Sandbox is enabled the users can't complete the payment unless they also use a paypal sandbox account.

    You might need to add payment notifier which can be found on this guide https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email

    Please also check the following articles regarding incomplete payments.

    https://www.jotform.com/help/135-How-to-view-incomplete-payments

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ