PayPal Incomplete Payments: Is it possible to manually complete the payment and charge the users?

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    ShenanigansGal
    Asked on October 05, 2017 at 04:29 PM

    If I manually "complete the submission", will Jotform automatically send the payment request to PayPal again?

    I received several submissions while my form was in Sandbox Mode. Now I am out of Sandbox Mode and I want to re-run those submissions.  How can I do that?


    Thanks,

    Polly

  • Profile Image
    Kevin_G
    Answered on October 05, 2017 at 05:58 PM

    I can see you have already opened a similar thread here: https://www.jotform.com/answers/1266077 

    You already received a response from my colleague with information about incomplete payments on PayPal. 

    Please be noted that when you complete manually a payment it will not process the payment on the PayPal's end, it will just show the submission on your submissions grid. 

    A new submission will need to be sent if you want the user to send you the payment or he/she can manually send you the payment. 

    I hope this helps.